Traffic victim protection at Münster Police Department

Betreuung im Büro
Traffic victim protection at Münster Police Department
Many people initially associate the term "victim protection" with help for victims of violence. However, victim protection in traffic accident prevention is exclusively concerned with those involved in a traffic accident - regardless of their status.

At a glance:

  • All traffic accidents in categories 1-3 are viewed and assessed
  • Contacting all parties involved in the accident, witnesses and first responders
  • Special focus on children and senior citizens
  • Provision of information material to clarify unanswered questions or to provide further contacts


A traffic accident is a drastic experience. It usually hits those affected completely unprepared and is difficult to process, and not just for those directly involved. This is because such an experience also leaves its mark on first responders, eyewitnesses and relatives. It is not uncommon for fears and problems to arise and for the event to have an impact on everyday life over a long period of time.

Every year, around 1,000 accident victims and relatives are contacted by telephone in Münster and then provided with information material. Many accident victims are involved in a road accident for the first time in their lives and are initially overwhelmed by the situation. While some people are well supported privately, others need professional help and are grateful to talk to our victim support officers.

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Ein Verkehrsunfall stellt für die Unfallbeteiligten sowie Zeugen, Geschädigten und andere in der Regel ein nicht alltägliches Ereignis dar. Es kommt nicht nur zu körperlichen und materiellen Schäden, sondern vielfach auch zu psychischen Belastungen. Wir bieten Ihnen unsere Unterstützung bei der Rege...
Ein Verkehrsunfall stellt für die Unfallbeteiligten sowie Zeugen, Geschädigten und andere in der Regel ein nicht alltägliches Ereignis dar. Es kommt nicht nur zu körperlichen und materiellen Schäden, sondern vielfach auch zu psychischen Belastungen. Wir bieten Ihnen unsere Unterstützung bei der Rege...
Ein Verkehrsunfall stellt für die Unfallbeteiligten sowie Zeugen, Geschädigten und andere in der Regel ein nicht alltägliches Ereignis dar. Es kommt nicht nur zu körperlichen und materiellen Schäden, sondern vielfach auch zu psychischen Belastungen. Wir bieten Ihnen unsere Unterstützung bei der Rege...
Ein Verkehrsunfall stellt für die Unfallbeteiligten sowie Zeugen, Geschädigten und andere in der Regel ein nicht alltägliches Ereignis dar. Es kommt nicht nur zu körperlichen und materiellen Schäden, sondern vielfach auch zu psychischen Belastungen. Wir bieten Ihnen unsere Unterstützung bei der Rege...

Independent of the ongoing investigations and legal issues, our victim support officers offer those involved help and guidance in individual discussions to help them deal with the consequences of the accident in the best possible way. In particular, the affected persons are informed about "normal" stress reactions in serious traffic accidents and it is explored together whether further offers of help from suitable specialist institutions and networks are possible.
 

Accident victim Ms. S.'s description one week after her traffic accident:

"Immediately after the accident, I felt very bad. Fortunately, I only had superficial injuries, but I had major problems getting back to my everyday life. You always sleep badly in hospital, but it didn't get any better at home in your own bed. I woke up every night with a racing heart and couldn't go back to sleep. Regular working hours were out of the question. The accident site is on the direct route to the grocery store. I took long detours to avoid having to go there. And cycling was completely out of the question. I thought I was going crazy.

What I didn't know at the time was that all of this was a totally normal reaction to the accident. And that knowledge alone calmed me down. The advice from the police victim support team really helped me. I took great care to strengthen what was good for me. And I knew where and how I could get help if things didn't get better."

 

 

Translated with DeepL.com (API Version)
In urgent cases: Police emergency number 110